How to get help

Get answers using the Assistant icon on the top-right hand corner and the Resource Center icon at the bottom right hand corner of the portal

Before you begin

To chat with our Assistant or open up a support ticket, you need:

• A Bitsight account
• The details of your issue, including the affected feature, any error messages, and screenshots if available.

Ways to get help

Two icons in the Bitsight portal give you access to help resources:

Assistant 

Available in the header of the portal.

Opens up Patch, your Bitsight AI Assistant, which answers questions and can start a support ticket if it can't resolve your issue.
 

Resource Center 

Available in the bottom right hand corner of the portal.

Opens the Resource Center, where you can browse step-by-step walkthroughs, product updates, and other self-serve resources without leaving the app.
 

Contact Bitsight Support

We do not have a centralized phone number. Use the Assistant to get answers quickly. If the answer isn't helpful, contact Bitsight Support using the No, create a ticket option at the bottom of the chat.

1. Enter a summary of your query into the chat.
2. Review Patch's response. If it doesn't resolve your issue, enter Contact support into the chat to open the contact form.
3. Fill in the form:
   • Name: Your name
   • Subject: A summary of your query
   • Text field: Details or context for Bitsight Support
4. Select Send.

Manage support tickets

You must be logged in to Bitsight to contact Bitsight Support or review active support tickets.

Go to the My requests page to upload attachments, check ticket status, or manage open tickets. Access it two ways:

• Select View my tickets in Patch.
• Expand your user menu (profile picture and name) in the Knowledge Base and select Requests.