Support Status Indicators
- ❗Undetermined: Either there’s no version available, the finding cannot be identified, or both the OS and browser are unknown. The finding is evaluated as NEUTRAL.
- ❓Unknown: When either the OS or browser has been evaluated and the other is unknown. The finding is graded as the available grade.
Messages
There is a grace period of 28 days to allow for validating and updating software packages.
- During the grace period, findings have a FAIR grade.
- Findings observed after the end of the grace period and less than 365 days after the end of support have a WARN grade.
Message | Description | Remediation Instructions | Finding Grade (OS + Browser Support Status) |
---|---|---|---|
Neutral Operating System and Unknown Browser | The operating system and browser versions could not be determined. | If obfuscation of the browser and operating system version is intentional, ensure an update strategy for browsers and operating systems is in place. | ❗OS (NEUTRAL) + ❗Browser (NEUTRAL) = |
Neutral Operating System and Unsupported Browser | The operating system version could not be determined and the browser is not supported. | Ensure the latest version of the browser for that operating system is installed. | ❗OS (NEUTRAL) + Unsupported Browser (FAIR) = |
❗OS (NEUTRAL) + Unsupported Browser (WARN) = | |||
❗OS (NEUTRAL) + Unsupported Browser (BAD) = | |||
Supported Operating System and Browser | The operating system and browser are both supported. | N/A | Supported OS (GOOD) + Supported Browser (GOOD) = |
Supported Operating System and Unknown Browser | The operating system is supported and the browser could not be recognized. | If obfuscation of the browser version is unintentional, ensure end-users are using approved mobile applications in order to be able to analyze the supported (or unsupported) status of those applications. | Supported OS (GOOD) + ❓Browser (NEUTRAL) = |
Supported Operating System and Unsupported Browser | The operating system is supported and the browser is not supported. | Ensure the latest version of the browser for that operating system is installed. | Supported OS (GOOD) + Unsupported Browser (FAIR) = |
Supported OS (GOOD) + Unsupported Browser (WARN) = | |||
Supported OS (GOOD) + Unsupported Browser (BAD) = | |||
Unknown Browser and Operating System | The browser and operating system could not be recognized. | If obfuscation of the browser and operating system version is intentional, ensure an update strategy for browsers and operating systems is in place. | ❓OS + ❓Browser = |
Unknown Operating System and Browser | The browser and operating system could not be recognized. | If obfuscation of the browser and operating system is intentional, ensure an update strategy for browsers and operating systems is in place. | ❓OS + ❓Browser = |
Unknown Operating System and Supported Browser | The operating system details could not be recognized and the browser is supported. | If obfuscation of the operating system version is intentional, for which there is no penalty, ensure an operating system update strategy is in place. | ❓OS + Supported Browser (GOOD) = |
Unknown Operating System and Unsupported Browser | The operating system is unknown and the browser is unsupported. | Ensure the latest version of the operating system is installed. After that, install the latest supported version of the desired browser. | ❓OS + Unsupported Browser (FAIR) = |
Unsupported Operating System and Browser | The operating system and browser are both not supported. | Ensure the latest version of the operating system is installed. After that, install the latest supported version of the desired browser. | Unsupported OS (FAIR) + Unsupported Browser (WARN) = |
Unsupported OS (FAIR) + Unsupported Browser (BAD) = | |||
Unsupported OS (WARN) + Unsupported Browser (FAIR) = | |||
Unsupported OS (WARN) + Unsupported Browser (BAD) = | |||
Unsupported OS (BAD) + Unsupported Browser (FAIR) = | |||
Unsupported OS (BAD) + Unsupported Browser (WARN) = | |||
Unsupported Operating System and Supported Browser | The operating system is not supported and the browser is the latest supported version for that OS. | Ensure the latest version of the operating system is installed. After that, install the latest supported version of the desired browser. | Unsupported OS (FAIR) + Supported Browser (GOOD) = |
Unsupported OS (WARN) + Supported Browser (GOOD) = | |||
Unsupported OS (BAD) + Supported Browser (GOOD) = | |||
Unsupported Operating System and Unknown Browser | The operating system is not supported and the browser information could not be determined. | Update the operating system to the latest version. | Unsupported OS (FAIR) + ❓Browser (NEUTRAL) = |
Unsupported OS (WARN) + ❓Browser (NEUTRAL) = | |||
Unsupported OS (BAD) + ❓Browser (NEUTRAL) = |
- October 11, 2023: FAIR finding behavior allows 28 days for validating and updating software.
- September 12, 2023: Separated Desktop Software to its own page.
- July 18, 2023: Published.
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