Client Engagement: Questionnaires – Bitsight Knowledge Base

Use the Questionnaires page in the Cyber Insurance application to view and manage questionnaires sent to your clients.

Insurance App: Client Engagement ➔ Questionnaires

Questionnaires

Action	Instructions
Expand or collapse the Questionnaires breakdown:	Select View full breakdown to expand the breakdown. Select Hide breakdown to collapse the breakdown.
Download your Questionnaire Overview report (.pdf):	Select Download Overview at the top-right of the Questionnaires page.
Refine your search:	Use the available filters or filter sets from the filter options.
See companies being investigated for a particular vulnerability (vulnerability questionnaire):	Select the vulnerability name in the table or from the Vulnerabilities Investigated section of the Questionnaires breakdown.

The collapsible breakdown provides the following information:

Total Questionnaires Sent – The number of questionnaires that were successfully sent to vendors.
Vulnerabilities Investigated – Vulnerabilities that are being investigated. Select a vulnerability to see the exposed companies.
Engagement Rate – The rate of questionnaires that were opened or not opened by the recipient.

Field	Description
Most recently sent	The date when a questionnaire was last sent for this vulnerability.
Name	The name of this vulnerability.
Questionnaires completed	Questionnaire completion statistics.
Recipient Companies	The number of companies that received questionnaires for this vulnerability.
Vulnerabilities Total	The total number of vulnerabilities.
Vulnerabilities with Questionnaires	The total number of vulnerabilities that included a questionnaire.

Filter	Description & Values
Folder	Filter by folder.
Most Recently Sent	Filter by questionnaires sent within the last: 7d (Days) 1m (Month) 3m (Months) Custom
Recipient Companies	Select a ranged limit for the number of recipients.
Vulnerabilities	Filter by vulnerability name.

Selecting a vulnerability in the Questionnaires page shows companies that are being investigated for the selected vulnerability.

Action	Instructions
Download your Questionnaire Overview report (.pdf):	Select *Download Overview at the top-right of the Vulnerability Questionnaire* page.**
Download your Vulnerability Detection Sheet report (.pdf):	Select a vulnerability from the table. Select Download at the top-right of the sheet.
Expand or collapse the Vulnerability Questionnaire breakdown:	Select View full breakdown to expand the breakdown. Select Hide breakdown to collapse the breakdown.
Refine your search:	Use the available filters or filter sets from the filter options.

The ratio of companies within the following sections:
- Section 1: Vulnerability Investigation
- Section 2: Exposure Confirmation
- Section 3: Mitigation
- Section 4: Communication
Invitation Statuses
Recent Activity

Field	Description
Company Name	The company name.
Evidence Certainty	The level of certainty that a vulnerability has been confirmed to exist and poses a risk.
First Detected	The date when this vulnerability was first detected.
Last Detected	The date when this vulnerability was last detected.
Most recently sent	The date when the questionnaire was last sent.
Questionnaire	The answered questions rate.
Status	The questionnaire invitation status.

Filter	Description & Values
Evidence Certainty	Exposure Confirmed Exposure Likely Mitigation Likely Exposure Possible
First Detected	Filter by vulnerabilities detected within the last: 7d (Days) 1m (Month) 3m (Months) Custom
Folder	Filter by folder or unassigned.
Last Detected	Filter by when this vulnerability was detected during the last: 7d (Days) 1m (Month) 3m (Months) Custom
Questionnaire Progress	Completion percentage.
Status	Completed Failed Pending In-Progress

January 31, 2024: Published.