TMH: Getting Started with Bitsight Trust Management Hub

Welcome to Bitsight Trust Management Hub (TMH)! We're excited to have you join us on this platform, which we use to assess the security posture of our valuable vendors. As a vendor, you'll find this platform user-friendly for completing the necessary security requirements we have in place. We look forward to a smooth and collaborative process!

Please review the steps below or click the link to download a shareable step-by-step guide! PDF will open in a new tab.

Download: Shareable Onboarding PDF
 

Get Started

1. Check your Inbox
   
   Look for an email from no-reply@bitsighttech.com.
   
   
    
2. Register
   
   Click on the link in the welcome email.
   
   Paste your account's email into the email field and set a password for your account.
   
   
    
3. Login
   
   Access the Bitsight Platform with your new credentials.
   
   Once logged in, if there are existing users in your account, you will see a list of Admins who can approve your access to the TMH application - please reach out to them for approval.
   
   Reach out to support@bitsighttech.com if there is an issue contacting your Admins.
    
   1. Add New Users
      Click on the User Management page in the lefthand menu.
      
      Then click on Add User in the top right.
      
      
      
      Click on the triple dot menu to approve/reject users pending approval.
      
      
       
   2. Input Information
      Choose a role for your new user, and then click Add User in the pop-up window.
      
      
       

4. Accept the Invite
   
   Your pending connection requests will live in the Dashboard and Connections page under Incoming Requests. You can accept the connection request by clicking on the blue "Accept" Button to confirm your selection.
   
   
    

   Important: To review the requirements that have been assigned to your company, you must first accept the connection request.
    

5. Review Customer Requirements
   
   Once you accept a connection request, you will be taken to the requirements page. You can also find it under that customer's name in Connections under the Connected Customers tab.
   
   Click on the blue Explanation of Requirements button in the top right corner to review a simplified list of the request Documents and Questionnaires needing answers.
   
   
    
6. Assurance Documents
   
   Certificates & Assurance Reports, Insurance Policies, and Audits & Assessments can be marked as “Not Available” in case you don’t have them.
   
   By doing so, you may trigger pre-defined alternate requirements that will allow you to include additional information to complete the assessment.
   
   
    
7. View and Edit
   
   Questionnaires have a View and Edit document mode. Please note there is a 30 minutes inactive timeout period in our platform when answering questionnaires.
   
   When you're in View mode you can click Download to get a template to work on offline. Taking that same template filled out and uploading it through the Upload button UI will bulk update all your questions and comments.
   
   Comments and Finding can be viewed by navigating to a specific customer in Connections and clicking on the desired questionnaire.
   
   

Need further guidance?

Click on the TMH Walkthrough option in the lefthand navigation menu or click on the bottom right corner for more advanced topics.