Bitsight Academy

Bitsight Academy is your primary destination for onboarding training, product walkthroughs, webcasts, and other educational material. Choose from our robust catalog to personalize a learning path that’s centered around your business needs and topics of personal interest.

Bitsight Academy is available on-demand for any Bitsight user or member of your team. Learn at your own pace… anytime, anywhere.

• Visit https://academy.bitsight.com/learn/dashboard to enroll in our free courses and optimize your Bitsight experience.
• Select the Learning Hub at the top-right of Bitsight applications to visit Bitsight Academy.
• Academy links to related courses are available across the Knowledge Base.

Navigating Bitsight Academy

• Webinars/Showcases – Stay up-to-date on product updates, roadmap, and best practices.
• My Learning – Access completed and in-progress courses or review your certificates.
• Catalog – Explore our full offering of courses, quick-start guides, learning paths, and more.
  • Use the Search for content search bar to search the full catalog of courses.
  • Use the dropdown filters on the left to browse courses by use case, your role, training topics, or resource type.
• Recommended Content – Immediately get your recommended items.

Using Bitsight Academy

• Ensure your browser is supported and you are using the most up-to-date version:
  • Chrome 51 or higher - Download
  • Internet Explorer 11 or higher - Download
  • Mozilla Firefox 45 or higher - Download
  • Safari 9 or higher - Download
• Your progress is tracked through the activity tracking window. Please leave the activity tracking window open and ensure it is actively launched in only one instance. Using multiple browsers, using multiple devices, or having multiple browser windows/tabs opened may result in a discrepancy in the tracked activity.
• Ensure other applications or programs are not running in the background, e.g., YouTube.
• Browser cookies are used to authorize your access to the course. Ensure your browser’s cookies are enabled.
• A course will time out after 5 minutes of no activity. If you pause for a long period of time, please close the course and relaunch it before completing it.
• Ensure your browser plugins are up-to-date:
  • Download Flash Player
  • Download Java

Additional Help

If a course is not displaying properly, you get disconnected, or the site is not loading (poor website performance), it may be due to the following:

• Academy courses load in a separate window. Pop-up blockers may be preventing the course window from opening.
• If your internet connection breaks, close the course window, establish a strong connection, and then re-launch the course before completing it.
• If you're connected via a Virtual Private Network (VPN), try using another network. If the issue is resolved, you may need to update your VPN configurations.
• Forbidden/error messages, such as an “Error 403” message, appear when a user’s IP address is inconsistent throughout the course or the security protocol has been compromised while accessing the course. Some causes are:
  • More than one course is open at the same time. Close one or both courses, and then try to restart and complete them one at a time.
  • A user’s IP address may not be staying consistent while they take the course; switching computers or location may help to keep this from continuing.
  • Browser cookies need to be enabled to verify the authorization to access courses. If your browser’s cookies are disabled, they should be turned on in order for you to access courses.
• If the website is performing poorly and your browser is supported and up-to-date, you may need to clear your browser's cache (temporary internet files). Refer to the instructions for clearing your cache for your specific browser or use the following general instructions:
  1. Go to your browser's Settings ➔ Options.
  2. Locate the tab or page where the browsing history can be cleared. Some browsers will specifically ask if you want to clear your cache and others will automatically clear it when you clear your browsing history.

Still no luck? Please reach out to the Bitsight Support team for assistance.