How to Get Help

Access Academy and Knowledge Base resources through the Patch AI Assistant from the Help menu at the top-right of any Bitsight application.

Contact Us

Select the Create a Ticket with Support option in Patch AI Assistant.

My Requests

Go to the My requests page to open new tickets, upload attachments, check the status of your support tickets, or manage your open tickets:

• Select the View My Tickets option in Patch AI Assistant.
• Expand your user menu (your profile picture and name) in the Knowledge Base and select Requests.

Common Troubleshooting Guides

• Improving Your Bitsight Security Rating
• Infrastructure Management
• Lifetime and Offline Assets: Frequently Asked Questions
• TLS/SSL Finding Remediation & Remediation Verification
• Working with Bitsight on Questions About Data Quality and Event Attribution
• What To Do After Remediation