How to Get Help

Contact Us

Contact Bitsight Support using the Help menu, located in the top-right of the actions bar. From here, you can:

• Select Get Support in the Help menu to create a ticket with the support team. They will follow up with you via email.
• Select Chat in the Help menu to chat with our Technical Support Team. Live Chat is typically available Monday through Friday from 9:30 am to 6:00 pm EST.
• For Trust Management Hub and Bitsight VRM product requests, email us at vrm-support@bitsight.com.

Track Ticket Status

To check the status of your support tickets or manage your open tickets:

• In a Bitsight application, select Help ➔ My Tickets.
• In the Knowledge Base, expand your user menu (your profile picture and name) and select My requests.

You may open new tickets and upload attachments to open tickets from this page.

Common Troubleshooting Guides

• Improving Your Bitsight Security Rating
• Infrastructure Management
• Lifetime and Offline Assets: Frequently Asked Questions
• TLS/SSL Finding Remediation & Remediation Verification
• Working with Bitsight on Questions About Data Quality and Event Attribution
• What To Do After Remediation