Remediated findings are not reflected in Findings until we detect them with our scans. To initiate a scan, request a rescan. This process is outlined below.
1. Request a Rescan
You may only request a rescan for your MyCompany or a company you've subscribed to using a My Subsidiary license.
To rescan a finding, follow the steps laid out in Requesting a Rescan.
User-requested rescans not available for select risk vectors. These risk vectors have automated scans that regularly check on findings to see if they are still present. The table below lists these risk vectors, their rescan behavior, and their finding lifetime.
Once a finding is remediated, its Last Seen column will stop updating and it will need to complete its lifetime.
Remediating a finding by taking the asset offline prevents the rescan process from completing successfully. The finding will need to finish its lifetime before it is removed.
2. Review Responses
It takes 3-5 days to complete a findings rescan. Depending on the risk vector, there are four possible outcomes to a successful rescan:
- The old finding is replaced by a new finding.
- A new finding is created and the old one needs to complete its lifetime.
- The old finding stops being updated and needs to complete its lifetime.
- The finding is removed.
See resacn by each risk vector.
3. Troubleshoot Unexpected Responses
Further steps may be necessary if a finding does not update as expected after a rescan. There are three options depending on which part of the result was unexpected:
| Result | Next Steps |
|---|---|
| The finding’s grade did not improve as you thought it would. | Confirm your finding is fixed using the information provided in the article Verifying That a Finding Is Remediated. |
| The rescan status is Asset Not Found. |
If you are sure the asset is online and nothing is blocking our scans, try the rescan again. If the asset still can't be reached, contact Bitsight Support for further assistance. |
| The finding did not follow the rescan behavior as laid out in the tables above. | Contact Bitsight Support for further assistance. |
- August 17, 2023: Linked to definitions; separated rescan by risk vector to its own page.
- January 30, 2023: Published.
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