Prior to a refresh, we recommend verifying the finding has been remediated and confirming your ownership of an asset and its configurations. Refer to the Regional Internet Registry (RIR WHOIS) for your area.
If the finding is remediated and you own the asset, you can attempt to refresh the finding. If your company no longer owns the asset, please provide feedback on your assets from the My Domains tab.
If a finding couldn’t be refreshed, it may be because:
- An asset is online but we can’t get sufficient data from it. Security systems (like firewalls, web application firewalls, and other traffic blocking technologies) may inadvertently be blocking the connection attempt.
- The asset could not be reached. See details on the Asset Not Reached status.
It doesn’t hurt to refresh a finding again to be sure it can’t be updated.