Prior to a refresh, we recommend verifying the finding has been remediated and confirming your ownership of an asset and its configurations. Refer to the Regional Internet Registry (RIR WHOIS) for your area.
If the finding is remediated and you own the asset, you can attempt to refresh the finding. If your company no longer owns the asset, please provide feedback on your assets from the My Domains tab.
Refresh Instructions
Use any of the following workflows for requesting a refresh in the Findings page [ Risks ➔ Findings]:
- Hover over a finding and select
Refresh from the available actions that appear to the right of the row.
- In the finding details sheet, select
Options ➔ Request Refresh.
- For multiple requests,
check off up to 40 eligible findings and then select the Refresh option at the top of the table. Review your request and then select Submit.
Once a refresh request is submitted for a finding, the Refresh column will indicate if a refresh is still pending or if it is
completed. This can take up to 6 days. Refer to each risk vector’s User-Requested Refresh Duration, as outlined in How is the Diligence Risk Category Calculated?
Troubleshooting
If a finding couldn’t be refreshed, it may be because:
- An asset is online but we can’t get sufficient data from it. Security systems (like firewalls, web application firewalls, and other traffic blocking technologies) may inadvertently be blocking the connection attempt.
- The asset could not be reached. See details on the Asset Not Reached status.
It doesn’t hurt to refresh a finding again to be sure it can’t be updated.