- April 20, 2023: Help and troubleshooting.
- March 31, 2023: Published.
Assets can be added from the Infrastructure page (add asset). The source of added assets are considered to be “customer-provided.” They also include the following details:
Messages
A message is displayed in the Company Provided Assets page when an error or failed validation occurs. It can be one of the following:
| Message | Instructions |
|---|---|
| Shell companies cannot have infrastructure directly associated with them |
You tried to add infrastructure to a shell company, which cannot have infrastructure directly associated with them. Select another company in the ratings tree that has at least one domain or IP/CIDR. |
| Active CIDR already exists in the company you selected |
Infrastructure is already attributed. For more details, please reach out to Bitsight Support. |
| Active domain already exists in the company you selected | |
| Active CIDR already exists in a different organization | |
| Active domain already exists in a different organization | |
| Domain request limit reached | Please try requesting smaller portions of the infrastructure (e.g. a smaller CIDR block with fewer IP addresses). |
| IPV4 CIDRs request limit reached | |
| IPV6 CIDRs request limit reached | |
| IPV4 CIDRs daily request limit reached | Please try again on a different day. |
| IPV6 CIDRs daily request limit reached | |
| IPV4 CIDRs entity request limit reached | Your customer-provided infrastructure has reached a limit. For more details, please reach out to Bitsight Support. |
| IPV6 CIDRs entity request limit reached | |
| Error adding CIDR | (Internal error) Please try again later. |
| Could not create CIDRs | |
| Invalid company guid | (API only) Use the company unique identifier [entity_guid] of an entity you have access to. |
| Invalid domain name | (API only) Check the domain name and try again. |
Reasons
| Field | Slug Name |
|---|---|
| Development/Testing infrastructure | dev |
| Office assets | office |
| Dynamically scaled cloud assets | cloud |
| Publicly visible backend systems | pub |
| Other | other |
Statuses
| Field | Description |
|---|---|
| Pending | The request was submitted and is being validated. |
| Error | The validation has failed. |
| Added | The request was successfully completed. The new infrastructure is visible in the Attribution tab. |
| Expired | The request exceeded the maximum time for processing. The infrastructure was not added. |