Jira Integration: Creating a Ticket Jessica The Jira integration allows you to create Jira tickets from the Finding Details sheet in the Findings Table. Any Bitsight user can create a ticket with this integration.. Select a finding to open the Finding Details sheet. Select Create Jira Ticket in the top right of the sheet. Complete the required fields in the ticket. Issue type: All issue types for the connected Jira project are listed. Reporter: By default, the Jira administrator who configured the integration is listed as the reporter. You can change this to any user in your Jira account. Optionally, you may choose to add an additional message in the Description field. Finding details from Bitsight will appear in the description. Select Create. The following finding fields are sent in the Description field: Risk Vector Finding Identifier Finding Grade First Seen Last Seen Impacts Risk Vector Grade Remaining Lifetime Finding Severity Attributed to Rolled Up ID Link to view finding inside Bitsight Service Provider IP Sample Hostname Last Seen IP:Port FInal Location Remediation Issue Remediation Details Remediation Tip Asset Asset Importance The summary field is filled in automatically with the following information: "Bitsight Finding Risk Vector Finding Identifier Grade First Seen" What Does It Look Like In Bitsight? After a ticket is created, you can view the following information in the Finding Details sheet: Jira ticket number and a link to Jira Jira project where the ticket was created Reporter Creation date Ticket status Ticket issue type Ticket assignee to the Jira ticket Date last updated You can only create one Jira ticket for each finding. After a ticket is created, the Create Jira Ticket button is replaced with a link to the existing ticket. December 10, 2024: Published. Related articles Jira Integration Jira Integration Guide Jira Integration – December 10, 2024 Finding Behavior TLS/SSL Finding Remediation & Remediation Verification Feedback 0 comments Please sign in to leave a comment.