Jira Integration: Creating a Ticket

The Jira integration allows you to create Jira tickets from the Finding Details sheet in the Findings Table.

• Select a finding to open the Finding Details sheet.
• Select Create Jira Ticket in the top right of the sheet.
• Complete the required fields in the ticket.
  • Issue type: All issue types for the connected Jira project are listed.
  • Reporter: By default, the Jira administrator who configured the integration is listed as the reporter. You can change this to any user in your Jira account.
• Optionally, you may choose to add an additional message in the Description field. Finding details from Bitsight will appear in the description.
• Select Create.

The following finding fields are sent in the Description field:

• Risk Vector
• Finding Identifier
• Finding Grade
• First Seen
• Last Seen
• Impacts Risk Vector Grade
• Remaining Lifetime
• Finding Severity
• Attributed to
• Rolled Up ID
• Link to view finding inside Bitsight
• Service Provider IP
• Sample Hostname
• Last Seen IP:Port
• FInal Location
• Remediation Issue
• Remediation Details
• Remediation Tip
• Asset
• Asset Importance

The summary field is filled in automatically with the following information: "Bitsight Finding Risk Vector Finding Identifier Grade First Seen"

What Does It Look Like In Bitsight?

After a ticket is created, you can view the following information in the Finding Details sheet:

• Jira ticket number and a link to Jira
• Jira project where the ticket was created
• Reporter
• Creation date
• Ticket status
• Ticket issue type
• Ticket assignee to the Jira ticket
• Date last updated