Content Management System Products and Their Risks

Content Management Systems (CMS) manage the creation and modification of digital content, primarily for support and knowledge functions.

Products provided by Content Management Systems business functions and their risks:

Call Center

Call center services provide telephony services, auto-dialers, inbound and outbound call redirection.

Risks:

• Data exposure, including customer identity information.
• Disruption of business continuity, including loss of customer confidence.

CMS (Content Management System)

Content management system providers allow companies to remotely manage their websites, including changing and adding media and text.

Risks:

• Disruption of business continuity, including loss of customer confidence and loss in revenue.
• Misuse of company assets; including the injection of malicious links or other code within the website.

Help Desk

Help desk software is used by organizations to provide customer support to their clients in various forms. Including live chat and ticketing systems.

Risks:

• Data exposure; including customer contact information and private business information that are included in chat logs or ticket histories.
• Disruption of business continuity, including loss of customer confidence.