What Should I Do When Getting an Integration Error?

If you are receiving an error in your integration with Bitsight, please reach out to Bitsight Support and provide the following information:

• The name of the integration.
• The version in use.
• The full error message.
• The last four characters of the Company or User API token used for the integration. If this is a User API Token, please specify the user that created it.
• Any recent changes made to the integration.
• Any pertinent logs.

Having this information in your email will help us troubleshoot the issue faster.