If you are unable to subscribe to a new company, it could be due to one of these common issues:
1. Not Enough Subscriptions
- Your company may have hit the subscription limit, preventing new users from subscribing. You can view your subscription count by accessing the Platform Usage Report.
- Incompatibility with the subscription type - for example, MySubsidiary subscriptions can only be used within subsidiaries under the same Ratings Tree.
2. User Group or Permission Issues
- You may not have the right user role or permissions to apply a subscription.
3. Browser Cache or Cookies
- Old browser data can interfere with the subscription process. Clear your cache and try again, or try with a different browser.
If you encounter any of these issues, contact your account admin. If the issue persists, or the admin is unable to resolve it, reach out to Support for assistance.
January 30, 2025: Published.
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