How to Reset Your Password

You can reset your Bitsight password in the Password Settings section of the User Preferences tab on the Account page [ Settings → Account]. Your current password is required.

If you can't log in to your account, you can request to reset your Bitsight password via the following link: https://service.bitsighttech.com/accounts/password/reset/. To reset your password, enter the email address you use to sign in into the field on the page and select Send. A reset password link will be sent to that address.

You can reset your ThirdPartyTrust password via the following link: https://app.thirdpartytrust.com/forgot.

Troubleshooting

If you do not receive an email after requesting a password reset, please check to see if the following situations apply:

• Is the email in your Spam or Trash folder?
• Is SAML enabled for your company? If so, the password cannot be reset through the Bitsight platform. Make sure that you are using your Bitsight SP-initiated login URL for logging in; if you are not sure what it is, reach out to your Admin.
• Are you a new user without an account set up? Reach out to your Admin so they can add you to the platform

If you continue having issues logging in, please contact Bitsight Support.